Conference Highlight: Search, Mobile and Social Trends

October 27, 2011

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At this year’s Active Enterprise Network Annual Conference, Active Website’s Director of Deployment, Tyler Olmsted, and Director of Mobile Technology, Chris Chares, discussed the impact search, mobile and social networking can have to the online home searching process. 89% of home searching is done online and the process can often be a cold, impersonal experience. However, with the new advances in these areas we are able to bridge this gap and provide a robust experience to customers and give them search results that better match their needs.

Before people started home searching online, they would first go to their realtor to help them find homes based on criteria other than the number of beds and baths, price range, etc. Customers would discuss what was important to their lifestyle and the realtor would then be able to help them find homes that matched all of their needs.

However, since more and more buyers are starting their search online before talking to an agent, we need to provide better tools that mimic the experience they would have with an agent. Through search, mobile and social networking, we can achieve this goal. (more…)

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Conference Highlight: Your Brand is More Than Your Logo

October 26, 2011

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At this year’s Active Enterprise Network Annual Conference, attendees had the opportunity to hear from Enterprise Network member, Tom Flanagan, on the importance of establishing your brand. Tom is the Technology Director at Residential Properties Ltd., a syndicated technology columnist for Inman News and has spoken numerous times at Enterprise Network events.

Because Tom is one of our most forward-thinking members, we invited Tom to present at the conference on ways to bridge the gap between your brokerage’s brand and your customers through a usable website and superior customer service. In order to do this, it is important to understand that your brand consists of more than just your logo; your brand is everything, including your strategy, communication tools, agents and staff, website and more.

(more…)

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Conference Highlight: SEO and The Authorship Markup

October 25, 2011

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Building on our recent syndication discussion, we’d like to take a closer look at ways we can optimize our SEO efforts in order to alleviate the need to syndicate to outlets like Trulia and Zillow. With syndication sites competing with you for authority on your content, and often ranking higher than you on search results, it’s important to have an effective strategy in place when these issues arise.

At this year’s Active Enterprise Network Annual Conference, members had the opportunity to hear about the emerging trends in SEO from Rob Ousbey, VP of Operations at Distilled LLC. During his presentation, Rob discussed how to leverage our search rankings with Google’s recent authorship markup and how it can help your brokerage remain the authority of your content.

The Authorship Markup

The authorship markup links a picture of your face to your article. The image appears in the search results and creates a more personal experience for users. The emotional attachment can influence the amount of traffic that is being generated from that search as people love to associate what they are reading with a face, especially a face that has become well-known.

In all of search’s history, an author could write anything he or she wanted, whether it be factual or relevant. Now, if an author chooses to be a verified author with their image attached to their article, they have the opportunity to build a reputation by face. This change should only breed better content! The image will hold an author accountable for what he or she is writing, and place a personality behind each article. (more…)

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Conference Highlight:Collaboration Within a Network

October 21, 2011

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At this year’s Active Enterprise Network Annual Conference, members had the opportunity to hear from Verizon’s Community Manager, Becky Carroll, on the power of collaboration. During her presentation, Becky focused on how a network can inspire ideas and create a sense of community with our customers. Taking this one step further, Becky helped set the stage for an in-depth discussion on how Enterprise Network members can build a stronger community not only with our customers, but with one another as well.

Following Becky’s presentation, members participated in an open forum discussing new ways to increase communication with other brokerages in The Network. Due to the market exclusivity among our members, the session allowed us to come together in a non-competitive environment to discuss ways to drive innovation forward through the sharing of technology, ideas, best practices and more.

The following video ended the conference and reinforced the power of The Active Enterprise Network. By encouraging innovation and giving each member the resources needed to do so, we can work together and still maintain our independence within a network – because together, we are stronger. Our buying power increases, our costs are reduced and our learning curve is exponential as we collaborate and evolve together. (more…)

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Conference Highlight: Rules of Engagement with Ze Frank

October 20, 2011

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Comedic Digital Savant, Ze Frank, opened The 2011 Active Enterprise Network Annual Conference with singing and laughter. Ze’s discussion centered on online engagement and overcoming the fear that can come with implementing new technology.

Creating a culture centered on technology can be difficult due to the varying degrees of skill levels when it comes to your agents and staff. One of Ze’s main points, however, focused on getting agents back to the basics of communication when it comes to social technology. Agents have built a career based on communication and relationships, but they need to do a better job taking their offline communication skills and making the transition online through blogging, Twitter, Facebook and so on. Having a network of followers and providing content is not enough, you need to have your audience actively engaged with your content as well.

Getting your audience engaged in your content can be an intimidating task. Ze Frank noted that the fear of doing this often stems from the lack of face-to-face communication and losing behavioral contexts online. For these reasons, it can be hard to find your voice online when using social media. (more…)

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